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Telecommunications Director for Call Center, VOIP Job in Athens 30601, Georgia US

Job Description: Manages and coordinates telecommunications activities concerned with planning, acquisition, design, installation, and maintenance of voice, and video equipment and systems.

Works closely with the company’s Information Technology Services in acquisition and design of Wide Area Networks.

Leads and participates in studies conducted on existing communications system and equipment, such as present and projected volume of communications, effectiveness and adequacy of system, and estimated equipment replacement and maintenance costs.

Coordinates engineering studies to obtain data on new equipment and systems developments in communications field and adaptability of equipment to existing system.

Analyzes reports, records, and recommendations to determine whether equipment should be repaired or replaced, additional equipment installed, or newly developed equipment acquired considering such factors as predicted volume of communications traffic, acquisition and installation costs, and estimated improvement in efficiency and effectiveness of operations, and changes in operational procedures resulting from new system installation.

Prepares recommendations for acquisition of newly developed, additional, or replacement equipment based on analyses for action by management.

Approves acquisition and installation of equipment within limitations approved by management.

Directs preparation of or prepares equipment specifications and floor plans for installation.

Interfaces with vendors to arrange proposals for lease or purchase of equipment.

Coordinates equipment installation and maintenance activities with operations to avoid disruptions in communications and ensure efficiency of operations.

Coordinates and works with Information Technology on projects requiring IT resources and adheres to agreed upon standards for design and security.

Manages, administers, and supports all enterprise telecommunications and voice systems for the entire corporation.

This includes all PBX and ACD configuration, end-user support, eCAS (Call Accounting System) for Customer Services, and all locations, DS3 Multiplexing equipment, satellite, cellular and pager systems.

Works with IT on wireless communication devices such as PDA, Blackberry, and any other wireless data communication devices.

Recommends and provide infrastructure support for diverse voice routing and tested alternatives for disaster recovery and business continuity.

Identifies and resolves all inbound, outbound and intra-facility call routing issues, as well as determining and implementing the most cost effective voice routing at both the hardware and facility levels.

Analyzes voice capacity, trunk level usage and network performance for telecommunication infrastructure.

Provides enterprise telecommunications budgetary requirements for Finance and calculates forecasted usage and telephone charges for Customer Services.

Negotiates access, facilities, features and usage contracts with LEC (Local Exchange Carrier), CLEC (Competitive Local Exchange Carrier), and LD (Long Distance) service providers.

Reviews monthly telecommunication related invoices, lease schedules, and service agreements.

Recognizes, identifies and responds to all telecommunication security issues including fraud and abuse, as well as any calls that may be threatening or harassing in nature.

Coordinates with vendors and other groups in designing, planning, installing reconfiguring and upgrading enterprise infrastructures.

Coordinates field service requirements with appropriate vendors and operations including receiving and dispatching of in-hour and off-hour service calls.

Monitors utilization levels and trends throughout the organization to assure highest level of service.Job Experience: Advanced knowledge of Telecommunications Regulations and Tariffs requiredStrong working knowledge of Avaya’s Intuity AUDIX voice mail systems requiredStrong working knowledge of Avaya’s SPE and Server based PBXs requiredStrong working knowledge of Avaya’s Call Management System requiredStrong working knowledge of Telco Systems – Edgelink MultiplexersStrong knowledge of Veramark’s eCAS (call accounting system)Strong working knowledge of telecom security requiredStrong Statistical Analysis skillsStrong working knowledge DS1 and DS3 Access, as well as a working knowledge of ISDN, MPLS, DSL, Fiber Optics, SONET, Cable Broadband and TCP/IPStrong working knowledge of Voice over IP systems requiredAbility to work with IT to maintain QoS across data networksAbility to work with IT on converging voice and data technologiesStrong skills in management, supervision, budget preparation, problem solving, oral/written communication, and interpersonal relationsMinimum Education Required: BachelorYears of Experience Required: More than 5 years
Telecommunications Director for Call Center, VOIP Job in Athens 30601, Georgia US

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